Tour Organiser 

Head Office

PGL have a fantastic opportunity for a Tour Organiser to join our International team at PGL’s Head Office.

Based at Alton Court in Ross on Wye, you will join an established team that is responsible for organising hundreds of exciting tours and excursions to our UK and European properties, in direct liaison with customers, third party providers and PGL’s activity centres.


Location: Ross-on-Wye
Contact type: Permanent 
Wage: £18,500 - £20,500 with potential for Team & Company bonuses

Key Responsibilities

Based at our Head Office in Ross on Wye, Tour Organisers are responsible for effectively managing administration of international groups and individual’s bookings to PGL’s UK and French adventure centres.

You will provide full support to the International Sales Support Coordinators & Business Development Managers in managing customer expectations, setting up tours, programs and language courses as well as securing future re-bookings. As a Tour Organiser you will also be responsible for arranging visits, excursions, airport transfers and supporting customers with visa applications.

Experience and Skills

Candidates will ideally have some experience of working in a tour operations environment. Organisation and communication skills are essential; it is also desirable that candidates are fluent in French.

The successful candidate will have:

  • Strong personal organisational skills;
  • Excellent English oral and written communication skills;
  • Computer literacy with experience of Word and Excel;
  • Keen attention to detail and high level of accuracy;
  • The ability to work unsupervised and as part of a team whilst working to strict deadlines;
  • The ability to provide a high level of flexible customer service.
  • Excellent French oral and written communication skills (desirable).

Find out more

For further information please see the job description and personal specification below: 

If you have any further question regarding this role please contact the Recruitment Team  on 0333 3212 123 or at

How to Apply

To apply, please send a CV and covering letter detailing relevant skills, experience and reasons for applying to


Alton Court

PGL's Head Office is based at Alton Court, on the outskirts of the small town of Ross-on-Wye in Herefordshire. Up to 170 people work at the site and as a result, PGL is one of the town's key employers. Alton Court is a sociable, energising place to work.